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Shipping & Delivery Policy

Where all do we deliver?

We deliver to all and any postal address in India, Sri Lanka, Nepal, Bhutan, Bangladesh, GCC countries. Courier companies do not deliver to P.O. Box addresses, hence we kindly request you to provide us with the full street address along with the pin code / zip code with phone numbers.

For a special or preferred delivery date, the customer must mention the delivery date at the time of placing the order. We shall try our best to make the delivery on the mentioned date. However, Victorsport will take no responsibility for delay in the same, due to any unforeseen circumstances. If the order does not contain any delivery date, then it will be delivered at the first opportunity, as soon as possible.
Also, be aware that all shipments to any college/school/hostel are placed at the customer's risk. If the school's warden does not accept your package or if it is refused for any reason, Victorsport will under no circumstance issue a refund or credit to the customer's account, nor shall Victorsport attempt re-shipment of the same order.
Deliveries are usually made during normal working hours of courier companies and these may vary from city to city. Please also note that there are no shipments made from our warehouse on Sundays and public holidays as no pick-ups are made on these days.

Time to Ship

For each item, we have mentioned the time to ship along with the item image. These are indicative values only and the items may be shipped sooner or later, depending upon the availability of the item and other factors. It is advisable to email us with the pin/zip codes to get more accurate time to ship estimates.
Your product will be shipped as soon as possible after the payment verification is complete.
All orders placed on Sunday or a national holiday will be processed on the following working day  
If for any reason, there is going to be a delay in shipping the items, you will be notified by email.
However, any dates for delivery are approximations only and we are not liable for any delay in delivering your order. If need be, we may deliver your order in separate parts. In some cases, we may also offer to refund you for the unfulfilled part of the order.

Shipment and Tracking details

We will send you an email regarding the shipment of your order, as soon as the items are handed over to the courier company. These alert emails will contain the tracking number, along with the expected date of delivery. You may also check the same on our order status page.
The tracking number for the order which has been shipped may take up to 24 hours to become active on the courier company's website.

Shipping address changes

A request for changing the shipping address will be accepted only before it is shipped. You may send your alteration request to [email protected] and the needful will be done.
The option of multiple addresses in the same order is currently not available. However, if you want to send the product to different addresses, you can place multiple orders.
For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 2 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. Victorsport is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within a maximum 2 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. It is our aim to deliver the products to you as soon as possible.
Kindly note that in case of all orders, Victorsport will be responsible for handing over the products to the courier companies on behalf of the buyer/consignee. It shall be assumed that the order is for personal use only, until and unless otherwise specifically indicated by the buyer/consignee.
Victorsport insures all orders against damage during transit. However, to get a refund against products received in damaged condition, the customer must record the damage with the delivery person at the time of delivery and share the proof by wrtiting to us within 24hrs of delivery received and we will either replace your product, if the same is available with us, or refund your entire amount back. To ensure reliability we only use reputed courier companies and provide you with the corresponding tracking number as well.