Cancellation by Customer
Victorsport believes in helping its customers as far as possible and has, therefore, a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the order has already been billed and the process of shipping them has been initiated.
- There is no cancellation of orders placed under the Same Day Delivery category.
- No cancellations are entertained for those products that Victorsport's marketing team has obtained on special occasions like Pongal, Diwali, Valentine`s Day etc. These are limited occasion offers and therefore cancellations are not possible.
Cancellation by Victorsport
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. In the case of cash-on-delivery, the cancelled portion will not be charged.
Fraudulent /Declined Transactions
Our payment gateway constantly monitors the user`s account to avoid fraudulent accounts and transactions. Victorsport reserves the right to recover the cost of goods, collection charges and lawyers’ fees from persons using the website fraudulently. Victorsport reserves the right to initiate legal proceedings against such persons for fraudulent use of the website and any other unlawful acts or omissions in breach of these terms and conditions. In the event of detection of any fraudulent or declined transaction, prior to initiation of legal actions, Victorsport reserves the right to immediately delete such account and dishonour all past and pending orders without any liability for the purpose of this clause, Victorsport shall owe no liability for any refunds.
Return / Exchange Policy
We want our equipment to optimize your game, so if you're not completely satisfied with your purchase, we gladly accept returns. If you change your mind within 7 days of receiving your gear, please do the following to return your item to us:
- Contact Customer Care to report your return (please provide your order number and name of the item to be returned.
- Arrange for the item to be shipped back to us. We suggest you either use the original shipper for your returns or that you use another service that allows you to track and insure your package until we receive it. We can only issue you replacement/refund once we have received the item, so make sure it arrives safely to us!
- Please ensure your order number is on the outside of the package and that the returned gear is unused and comes with its original packaging for a full refund. Also, include your original invoice in the return.
- Once we receive the item we will immediately inspect it to make sure it meets our terms and conditions (see below).
- If the returned item meets our requirements you will receive the refund in the form of store credit (105%) to the sales value of the item returned, or refund of your amount.
Terms and conditions for returns:
- Item must be unused and in their original condition
- All original tags (including Victor tags) and packaging must be attached to the item. For example, a returned shoe must come with the tags, shoe box, paper wrapping and any free shoe bags (if applicable)
- Sale and Limited-Edition items cannot be returned
- Victorsport reserves the right to reject any return claim.
- Badminton frames strung at custom tension on customer's request by Victorsport are strictly non-returnable because we believe that every frame we sell to our customers must be brand new and strung only once.
Victor Rackets Pvt Ltd
Village Begampur Khatola,
Gurugram - 122001